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REFUND POLICY

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Refund Policy – UK Aspire Vendor

ASPIRE UK WARRANTY

UK Aspire Vendor is the importer and distributor for Aspire in the UK, not the manufacturer. We can only assist with products purchased directly from us. If you bought your Aspire product from our website, our aftercare team will support you—simply email or call us. Purchases from any other retailer require you to contact that third-party vendor for refunds or replacements. Aspire offers a 6-month manufacturer warranty.

We offer a 6-month warranty on all Aspire kits purchased directly from UK Aspire Vendor. This warranty does not extend to disposable or pre-filled devices due to their short lifespan.

We do not offer warranty on any products not purchased directly from UK Aspire Vendor. Third-party warranties will not be honoured for devices bought elsewhere—even if they bear our importer label. Please contact your original seller for warranty support.

Definitions & Agreement

By purchasing goods on our website, you agree to these terms:

  • UK Ecig Vendor Ltd means UK Aspire Vendor and any related companies;
  • Conditions means these terms and conditions;
  • Goods means any goods you purchase under these Conditions;
  • Services means any services you order or purchase under these Conditions;
  • Website refers to www.ukaspirevendor.co.uk;
  • You/Your means the person ordering or purchasing the Goods.

1. Rights & Obligations

  • 1.1 You undertake:
    • to pay any amounts due promptly;
    • that your Personal Information is accurate and complete;
    • to notify us of any changes immediately;
    • not to impersonate anyone or use a false name;
    • to ensure purchasers are over 18.
  • 1.2 We may modify prices or withdraw Goods, and change these Conditions at any time.
  • 1.3 Changes take effect immediately; we are not obliged to notify you in advance.
  • 1.4 We may update Goods specifications for safety or manufacturer changes, without reducing quality.
  • 1.5 Orders are subject to the Conditions in force when placed, unless legally obliged to change retrospectively.
  • 1.6 Delivery times are estimates and may be delayed due to factors beyond our control.
  • 1.7 Goods may be subject to export control laws; restricted sales or end-uses apply.

2. Orders

  • Goods are available only to those we deem eligible (residents of Europe & the US, over 18). Age verification applies.
  • You must provide accurate details when requested.
  • Each order is an offer; contract is formed on dispatch or payment, whichever is earlier.
  • Automated acknowledgements do not constitute acceptance.
  • We may limit, reject or cancel orders at our discretion.

3. Price & Payment

  • Prices are as communicated before acceptance and include VAT (excluding wholesale).
  • Payment methods must be yours and are subject to validation.
  • Risk passes on delivery; ownership passes on full payment.
  • Goods held on our behalf until paid in full; we may request return of unpaid Goods.

4. Cancellation, Returns & Exchanges

  • Either party may terminate these Conditions with 7 days’ notice for material breach.
  • We may offer refunds or exchanges at our discretion; see the "Returns & Refunds" tab.
  • Distance contracts: you can cancel most orders within 14 days from receipt, subject to conditions.
  • Returned Goods must be complete, undamaged, with proof of purchase, and sent to our address at your cost.
  • We refund sums (less recovery costs) within 30 days of valid cancellation.

5. Your Personal Information

  • We collect Personal Information to provide Goods and Services under these Conditions.
  • We process your data according to our Privacy Policy (GDPR compliant).
  • You may consent to marketing; unsubscribe via links in emails or your account dashboard.
  • You can request data deletion (“Right to be Forgotten”) via your account dashboard.
  • You may request a physical copy of your records by contacting us at enquiries@ukaspirevendor.co.uk.

7. Limitation of Liability

  • We are not liable for loss or damage unless caused by our breach of legal duty.
  • Our liability excludes business losses, data loss, or lost profits.
  • Exclusions do not apply to death/personal injury or your statutory consumer rights.
  • Services provided with reasonable skill but no warranty on exact requirements or availability.
  • Manufacturer warranties supplement your legal rights.
  • If any part of this clause is invalid, the remainder remains effective.

8. General

  • Only you and us benefit from these Conditions; no third-party rights.
  • You may not assign rights; we may assign or transfer under these Conditions.
  • Governing law: English Law. Any disputes must be brought in UK courts.
  • Each clause operates separately even if one is held invalid.
  • Calls may be recorded or monitored for quality and training.

9. Complaints & Notices

To make a complaint, email us at enquiries@ukaspirevendor.co.uk.

10. Age of Consent

Purchase available only to those aged 18+. We verify age via third-party checks; false declarations incur all costs and penalties.

11. Product Warnings & Regulations

  • Packaging and warnings comply with UK law; resellers assume responsibility for other jurisdictions.
  • International orders incur customs and clearance fees at your cost; we are not liable for seized shipments.

UNWANTED PRODUCTS

Return unopened products for a full refund within 14 days of delivery. Exclusions apply to personalised, perishable or time-critical goods. Proof of purchase required.

FAULTY PRODUCTS

Faults within 6 months: we offer repair, exchange or refund after inspection. Excludes misuse, neglect or normal wear and tear.

DAMAGED PRODUCTS

Report and return damaged items within 48 hours of delivery.

REFUNDS

Request refunds within 14 days; shipping at your cost. We inspect items before refunding.

MISSING OR DAMAGED ITEMS

Report missing or damaged goods within 48 hours of receipt; beyond this we cannot guarantee consideration.

NEXT STEPS

Contact us via enquiries@ukaspirevendor.co.uk or phone during business hours to start a return.

Aspire Manufacturer Warranty

  • Warranty period: 6 months from purchase by end user.
  • Invalid if no warranty card, receipt, unauthorised repair, misuse, or counterfeit.
  • Excludes consumables (coils, mouthpieces, glass, O-rings).
  • Aspire reserves final interpretation and may revise terms.
  • Users must provide security code, serial/batch number and purchase invoice.