Monitor how long of a draw you’re taking

The puff count is calculated based on an average draw length. If you exceed that, you'll get fewer puffs. Consider upgrading to a refillable kit if needed.

Take a break

Vape only when you need to—keep your device tucked away to avoid accidental puffs.

Check your dosage

Longer draws or more frequent puffs may mean you need a higher nicotine strength temporarily.

Max nicotine reached?

If already at 20mg, you may be vaping excessively. Try deliberate “vape breaks” to reduce dependency.

Is your batch bad?

Devices can malfunction. Contact our customer service for a replacement if you suspect a faulty unit.

Give it a rest!

After a few puffs, pause to let the coil reabsorb e-liquid—burnt cotton tastes unpleasant.

Move it about

Tilt or invert the device so remaining juice reaches the wick.

It's not you, it's us

If defective, reach out for a warranty replacement.

If all else fails

When juice or battery is spent, replace the disposable or switch to a refillable kit.

We’re sorry about that — please get in touch

Email hello@ukaspirevendor.co.uk with your order number and, if possible:

• A short video showing the issue
• The device batch/serial details (if printed)

We’ll assess it and advise the next steps.

Consider your usage

Check your device’s mAh rating. Higher capacity lasts longer—upgrade if needed.

Charge correctly

Cycle between 25–85% and avoid overnight charging to extend battery life.

Confirm charging

Ensure your cable and port are clean; look for the charger’s indicator light.

Check the socket

Remove debris from the port for a reliable connection.

If all else fails

Batteries degrade—replace if performance drops significantly.

Avoid overfilling

Leave a small air gap to maintain vacuum and prevent leaks.

Don't over-tighten

Thread parts snugly but not excessively to protect seals.

Check for cracks

Replace cracked glass or pod—spare parts are often available.

Store upright

Keep your device standing when not in use to reduce seepage.

After a flight?

Empty tank/pod before flight; pressure changes can force juice out.

If all else fails

Try a different kit or juice ratio—contact us for recommendations.

Check the coil

A worn coil can flood—install a fresh, primed coil.

Check the wattage

Low wattage may not vaporise juice quickly enough; increase within specs.

Charge fully

Ensure full battery power for proper coil heating.

Check power

Press the fire button rapidly (3–5 times) per your manual to toggle on/off.

Charge the battery

Use the correct charger and ensure a full charge.

Clean connections

Use a cotton bud to remove residue at the battery/pod interface.

If none work

If under warranty, contact us; otherwise explore our replacement range.

Try the basics first

• Try a different USB cable and plug/socket.
• Clean the charging port carefully (remove lint/debris).
• Leave it charging for 20–30 minutes to see if the indicator appears.

Check the cable type

Some cables are unreliable — swapping the cable often resolves this.

If it still won’t charge

Email hello@ukaspirevendor.co.uk with your order number and the device name/model.

This usually points to a coil/pod connection issue

• Remove the tank/pod and re-seat it firmly.
• Remove the coil (if applicable) and re-fit it snugly.
• Clean the contacts (battery and pod/tank base) with a dry cotton bud.
• Try a new coil/pod if you have one available.

If you see “Short”

Stop using the device and replace the coil/pod. A coil short can occur if the coil has failed or is incorrectly fitted.

Still happening?

Email hello@ukaspirevendor.co.uk with your order number, device model, and what you’ve tried.

Gurgling usually means the coil is flooded

• Remove the pod/tank and wipe the base and contacts dry.
• Check you haven’t overfilled the pod/tank.
• Take a few short, gentle puffs (avoid sharp, hard draws).
• If your device has adjustable wattage, ensure you’re within the coil’s recommended range.

If it continues

A worn coil can flood more easily — replacing the coil often solves it.

Common causes

• Overfilling (leave a small air gap)
• Fill bung/port not fully sealed
• Worn seals or a tired coil

What to do

• Wipe everything dry and re-seat the pod/coil.
• Store the device upright when possible.
• Try a fresh coil/pod if leaking continues.

Check airflow and contacts

• Ensure the pod is fully inserted and making good contact.
• Check the airflow holes aren’t blocked by lint or condensation.
• Wipe the pod base and device contacts dry with a cotton bud.

Try this

Take a slow, steady draw rather than a sharp pull — some sensors respond better to a consistent inhale.

If it still won’t fire

Try a different pod/coil if available. If the issue persists, email hello@ukaspirevendor.co.uk with your order number.

Replace the coil

Coils have a finite lifespan—swap for a new one per our guide.

Prime properly

Ensure the wick is fully soaked before vaping.

Check wattage

Lower to the coil’s recommended range to avoid burning.

Let it rest

Pause between puffs to allow re-wicking.

Ensure battery is charged

Make sure the device is powered on and charged.

Refill e-liquid

Top up your tank or pod.

Replace coil

A clogged coil can block airflow—install a fresh one.

Clean terminals

Remove residue at the battery/pod junction.

If unresolved

Defective coils can restrict airflow—replace and notify us.

Check VG/PG ratio

High VG produces denser vapour—match to sub-ohm coils.

Prime & replace coil

A fresh, primed coil vapourises more efficiently.

Charge fully

Ensure full battery power.

Clean connections

Good contact ensures max power transfer.

If still small

Try a higher-power device for cloud chasing.

Adjust PG ratio

PG gives throat hit—increase PG ratio.

Switch nicotine type

Freebase gives sharper hit; salts are smoother.

Evaluate flavour

Menthol/tobacco deliver stronger hits than sweet or creamy.

If still low

Upgrade to an adjustable airflow/power device.

Increase strength

Match your smoking habit—raise mg/ml.

Try nic salts

Faster absorption than freebase.

Use MTL technique

Long, gentle draws maximise uptake.

Hydrate your palate

Sip water to reset taste buds.

Check juice age

Oxidation dulls flavour—use fresher bottles.

Replace & prime coil

A clean coil delivers crisp taste.

Rotate flavours

Alternate juices to avoid vaper’s tongue.

Consider your vaping style

Chain-vaping heats the coil without giving the wick time to re-soak, which accelerates wear. Try shorter pauses—several 2-second draws instead of one long 10-second puff.

Check your e-liquid

Sweeter “dessert” flavours contain more sweeteners, which can gunk up and degrade coils faster than a light fruit blend.

Mind your wattage

Each coil has a recommended range. Vaping at the top end shortens coil life; exceeding it risks burning. Always stay within listed specs.

Watch your draw length

Extended draws generate excessive heat. Multiple short draws reduce stress on the wick and help coils last longer.

If all else fails

Coils are hand-assembled, and occasionally a “dud” slips through. If you’ve tried everything above, prime a fresh coil and swap it out.

Most quick coil burn is caused by heat or liquid type

• Lower your wattage and stay within the coil’s recommended range.
• Avoid chain vaping — allow a few seconds between puffs for the wick to re-saturate.
• Very sweet e-liquids can shorten coil life due to coil build-up.
• Ensure the tank/pod never runs too low on e-liquid.

If you’ve tried all the above

Occasionally a coil can be faulty. Swap to a fresh coil and prime it thoroughly.

Consider storage

Keep bottles in a cool, dark, dry place.

Minimise exposure

Partial fills reduce air contact.

Check nicotine level

Higher nicotine oxidises faster.

Clean tank before refilling

Old residue can taint new juice.

Inspect coil

Particles from a worn coil can darken liquid—replace and prime.

If unresolved

All juice oxidises over time, especially freebase types.

This is usually down to strength, liquid ratio, or power level

• If you’re new to vaping, the nicotine strength may be too high — consider reducing it.
• Higher PG liquids give more throat hit and can feel harsher than higher VG.
• If your wattage is too high for the coil, vapour can feel hot/irritating — reduce within the coil’s range.

If you’re unsure what to choose

Email hello@ukaspirevendor.co.uk with your device model and what you’re currently using, and we’ll suggest a better match.

Temperature changes can affect appearance

E-liquids can look cloudy or appear separated after getting cold or warm in transit/storage.

What to do

• Bring it to room temperature.
• Shake the bottle thoroughly.

Still concerned?

Email hello@ukaspirevendor.co.uk with your order number and a photo of the bottle/liquid.

New coils need a short “break-in”

A fresh coil can taste slightly different for the first few puffs while it fully beds in.

Tips

• Prime the coil properly and allow it to soak before vaping.
• Start at the lower end of the recommended wattage and increase gradually.

Nicotine salts

• Smoother inhale at higher strengths
• Often used in pod/MTL devices
• Can feel faster in terms of nicotine satisfaction

Freebase nicotine

• Stronger throat hit at equivalent strength
• Common across many device types
• Often preferred at lower strengths or higher-power setups

If you tell us your device and current strength, we can recommend the best option.

As a general rule

• 50/50 (or higher PG) is best for most pod kits and mouth-to-lung (MTL) devices and gives a stronger throat hit.
• Higher VG is best for higher-power/sub-ohm devices and produces denser vapour.

Check the product information on our website

All relevant products on our website include compatibility information, so you can see which e-liquids are suitable for your device before purchasing.

If you’re still unsure

Email hello@ukaspirevendor.co.uk with your device model and coil resistance and we’ll point you to the right option.

We do not accept returns on e-liquids

Unfortunately, we’re unable to offer returns or exchanges on e-liquids.

Check your emails first

When your order is dispatched, we automatically email you to confirm dispatch and provide your tracking number. Please check your inbox, as well as your junk/spam folder, for an email relating to your order being dispatched.

Log into your account

If you can’t find a dispatch email, please log into your account using the same email address you placed the order with. Your order details will be shown there, including the tracking number for the courier you selected at checkout (once it’s available).

Still not dispatched?

If your account shows the order has not been dispatched, please contact us at hello@ukaspirevendor.co.uk and we’ll be happy to help.

Tracking can take a little time to update

It’s normal for tracking to show limited updates at first. Couriers often don’t scan parcels until they reach the first depot, which can take up to 24 hours from dispatch (sometimes longer during busy periods).

What to do next

• Re-check the tracking later the same day or the next working day.
• Make sure you’re using the correct courier tracking link for the service you selected at checkout.

Still no movement?

If your tracking hasn’t updated after 48 hours (working days), please email hello@ukaspirevendor.co.uk with your order number and we’ll look into it for you.

First, check the usual places

• Check any “safe place” locations around your property.
• Ask neighbours or household members if they accepted it.
• Check for a calling card/notification from the courier.

Allow a short window

Some couriers mark parcels as delivered slightly before they are actually handed over. Please allow up to 24 hours.

If it’s still missing

Please contact us at hello@ukaspirevendor.co.uk with your order number and we’ll advise the next steps and support any courier investigation.

Delays can happen occasionally

Courier networks can experience delays due to higher parcel volumes, weather disruption, or the delivery area. This is more common during high-traffic shopping periods such as Black Friday, Christmas, and other seasonal peaks.

Some areas can take longer

While most deliveries move quickly, certain locations are more prone to extended transit times, such as:

• The Scottish Highlands and remote parts of Scotland
• Northern Ireland (depending on courier/service)
• Islands and harder-to-reach postcodes (where available)
• More remote rural areas (for example parts of Cornwall and West Wales)

What to do

• Keep an eye on tracking for the next scan/update (it often resolves within 1–2 working days).
• If you’re in an area affected by bad weather (snow, storms, flooding), please allow extra time for courier services to catch up.

If it hasn’t moved for a while

If tracking hasn’t updated for 48+ hours (working days), email hello@ukaspirevendor.co.uk with your order number and we’ll investigate with the courier.

Possibly — if it hasn’t been dispatched

If your order has not yet been dispatched, we may be able to update the delivery address.

Important

Once an order has been dispatched, we can’t reliably change the delivery address as it’s already in the courier network.

Next step

Please email hello@ukaspirevendor.co.uk as soon as possible with your order number and the correct address.

Dispatch is processed on working days

We aim to process and dispatch all orders before 3pm during our normal working hours on Monday–Friday (excluding Bank Holidays).

Need something urgently?

If you’re trying to catch a particular dispatch window, please email hello@ukaspirevendor.co.uk with your order number (or planned order details) and we’ll do our best to advise.

Please contact us as soon as possible

Email hello@ukaspirevendor.co.uk with your order number and clear photos of:

• The damaged item
• The packaging (outer and inner, if relevant)
• Any labels/barcodes

We’ll review it quickly and advise the best resolution.

We’ll fix this as quickly as possible

Please email hello@ukaspirevendor.co.uk with your order number and a clear photo of the item you received (including any label/barcode if present).

We’ll confirm the discrepancy and arrange the next steps.

Aspire kits: 6-month warranty (with conditions)

All Aspire kits purchased directly from UK Aspire Vendor are covered by a 6-month warranty, excluding faults caused by accidental damage or water/liquid ingress.

Important: purchase source matters

This warranty is only valid if the product was bought directly from UK Aspire Vendor. If the item was purchased from a third party, we’re not legally responsible for providing warranty support.

Other products

Other items we carry (for example coils, pods, replacement glass, and e-liquids) do not come with a warranty.

Next step

Please email hello@ukaspirevendor.co.uk with your order number, the product name/model, and a description (or photo/video) of the issue so we can help as quickly as possible.

We use passwordless login

To log in, enter your email address and we’ll send you a one-time-use code. Use that code to access your account.

Important: double-check your email spelling

Please ensure the email address is typed correctly. If the email is misspelt, our system may create a new account under that address and your order confirmations and tracking emails may be sent to the wrong place (and effectively “lost in the ether”).

Still stuck?

Email hello@ukaspirevendor.co.uk with the email address you intended to use, and we’ll help you get access.

No password needed

We use a passwordless login system. Enter your email address on the login page and we’ll send a one-time-use code to sign in.

Tip

If the code doesn’t arrive, check your junk/spam folder, and make sure the email address is typed correctly (a misspelt email can create a new account and send emails to the wrong address).

Common causes

• A required field is missing (address/phone/postcode format)
• An item in your basket may not be available for your delivery area
• Browser or device issues

Quick fixes

• Refresh the page and try again
• Try an incognito/private window
• Try a different browser/device
• Disable VPN/ad-blockers temporarily

If it still won’t work

Email hello@ukaspirevendor.co.uk with a screenshot of the error and what you’re trying to order, and we’ll help you complete checkout.

Things to check

• Correct spelling (no extra spaces)
• Expiry date (if applicable)
• Minimum spend requirements
• Product exclusions (some items may be excluded)
• Only one discount code may apply per order

Check our offers page

We also keep a dedicated offers page updated here.

Still not working?

Email hello@ukaspirevendor.co.uk with the code you’re using and your basket details, and we’ll check it for you.

Accepted payment methods

We accept Visa, Visa Debit, Mastercard, and American Express (Amex).

Click & Collect

For Click & Collect orders, we require valid photo ID on collection to confirm you are of legal vaping age before handing over your order.

Delivery orders

You must be 18 years or older to purchase from our store. We sporadically age verify customers to ensure orders are placed by customers of legal vaping age.

Underage orders

Any order placed by an underage customer will be cancelled immediately.

Please bring valid photo ID

For collection orders, we require valid photo ID to confirm you are of legal vaping age before handing over your order.

Examples include

• UK driving licence
• Passport

If you’re unsure whether your ID will be accepted, email hello@ukaspirevendor.co.uk before travelling.

Our opening hours

We’re open Monday to Friday, 9am–5pm (excluding Bank Holidays).

Yes — we offer local collection

At checkout, select Local collection as your delivery option. We’ll pick your order and email you once it’s ready to collect.

When will it be ready?

We usually offer same-day collection on Click & Collect orders. Orders placed after 3pm may roll over and be ready the next working day.

Please note: we don’t offer Click & Collect on weekends or Bank Holidays, as we’re closed.

Please bring ID

When you arrive, please bring valid photo ID so we can confirm you are of legal vaping age before handing over your order.

If you can’t collect

If you’ve placed an order for collection but can’t make it, please let us know as soon as possible so we can cancel the order and issue a refund.

To help us process this as quickly as possible, please include your order number in your email. Refunds typically take 3–5 working days to appear back in your bank.

We currently don't have a landline number, however feel free to contact us on our dedicated customer service email address, which is hello@ukaspirevendor.co.uk. If your request is pertinent to an order you've placed with us, please include your order number in the email. You'll find this in your emails from us.

Stop using it immediately

If your device becomes unusually hot, stop vaping and let it cool down away from flammable materials.

Common causes

• A failing coil or a short
• Incorrect wattage settings
• Charging issues or a damaged cable/port

Next step

Email hello@ukaspirevendor.co.uk with your order number, device model, and what happened. We’ll advise the safest next steps.

Store e-liquids in a cool, dark place

Keep bottles out of direct sunlight and away from heat sources. Extreme temperatures can affect flavour and consistency.

Best practice

• Keep lids tightly closed
• Store upright where possible
• Keep out of reach of children and pets

Usually, yes — but rules vary

Airlines and destinations have different rules, so always check your airline policy and local regulations before travelling.

Common guidance

• Keep devices and batteries in your hand luggage (not checked baggage).
• Follow airport liquid rules for e-liquids (typically 100ml max per container in a clear bag).

Stop using the product and take a break

If you feel unwell (e.g. dizzy, nauseous, headaches), stop vaping and hydrate.

Consider adjustments

• Your nicotine strength may be too high — consider reducing it.
• Take fewer puffs and allow longer breaks between use.

Seek medical advice if needed

If symptoms persist or you’re concerned, seek advice from a healthcare professional.